Support

Faster Countries: US,GB,DE,IT,SE,FR,DK,NL,ES -7-10days         Other Countries: 7-20daysFar Place:7-30daysIt is depend on the location.For more details, you can refer to:https://www.arylic.com/pages/shipping

AYou can check the order number at the order and check the shipping details at this link: http://track.4px.com/

For standard shipping, some countries don't pass back the tracking because of their post office policy. That's why in China that the tracking is very clear, but some countries don't. You can contact your local custom or post office for help.

A: No, you must hear "WiFi connection successful" to be considered a good connection.

A: You can press the WPS button in the WiFi module to restore the factory Settings.

A: We support line in, bluetooth, install 4stream app, cellphone youtube. 

A:You can use your cellphone、windows pc and Mac.

A: Our devices will auto-detect your mobile device language and change automatically. Currently, we support English, French, German, Spanish, Chinese, Portuguese, Korean and Japanese and more on the way.

A: Yes. You can play music from “MY MUSIC” on the application from local storage devices such as mobile device storage, USB thumb drives, portable hard disk and NAS.

A: The Windows application is not available at the moment, but on the Windows PC, users can use iTunes, Foobar2000, please download the guides how to play on Foobar2000.

A: To play via Bluetooth, you have to switch to Bluetooth mode on the application or remote controller. For details, please refer to the user manual.

A: No, you must hear "WiFi connection successful" to be considered a good connection.

A: You can press the WPS button in the WiFi module to restore the factory Settings.

You can refer to https://www.arylic.com/blogs/news/how-to-setup-wifi-connection-with-arylic-products

A: The SSID will hide for security. To fix problems, you may press the WPS button to restore factory setting, the SSID will reappear.

A: 12 rooms is the maximum, while 8 zones are recommended.

A: No, only airplay is supported

A: Please open the enclosure to check if the WiFi module is loose, if so, it will not start WiFi system.

A: Yes. Our devices can play APE and FLAC within the normal bit rate range. They also support decoding 24bit/192kHz music files.

A: Yes. Our products support AirPlay and third-party apps that support DLNA or UPnP protocols.

A: Once the system is connected to your WiFi router, you can stream your music where WiFi covers, Ethernet RJ45 is another option.

Yes, you can customize in our 4stream app

We are waiting for the Amazon access.As it is available, we will updated by online at first time. The progress may need sometime, thank for your patience.

A: Spotify, Tidal, iHeartRadio, TuneIn, Napster etc. more on the way 

A:  Yes. This is the same for all digital inputs or USB / DLNA input can support higher bitrate

A: For external storage media playback.

We accept  PayPal, Stripe, Visa, Master Card, American express.

For the details, you can refer to:

https://www.arylic.com/pages/payments-methods

Yes, we will write lower price automatically. If you need special price with the invoice, please contact info@arylic.com

For the warranty policy, you can refer to:

https://www.arylic.com/pages/warranty-processing