Faster Countries: US,GB,DE,IT,SE,FR,DK,NL,ES -7-10days Other Countries: 7-20daysFar Place:7-30daysIt is depend on the location.For more details, you can refer to:https://www.arylic.com/pages/shipping
Support
FAQ
Logistic
Q:How can I check my delivery information instead?
AYou can check the order number at the order and check the shipping details at this link: http://track.4px.com/
Q:Why my package tracking haven't update for a long time?
For standard shipping, some countries don't pass back the tracking because of their post office policy. That's why in China that the tracking is very clear, but some countries don't. You can contact your local custom or post office for help.
Q:If I hear "WiFi is starting," this means I'm connected?
A: No,
you must hear "WiFi connection successful" to be considered a good
connection.
Setup
Q: How can I restore the WiFi module to factory Settings?
A: You
can press the WPS button in the WiFi module to restore the factory Settings.
Q: How to stream TV sound to Arylic A50 wireless amplifier amplifier
A:
We support line in, bluetooth, install 4stream app, cellphone youtube.
Q:How to stream Spotify to Arylic Wireless Audio System ?
A:You
can use your cellphone、windows pc and Mac.
Q: How many languages do you support?
A: Our devices will auto-detect your mobile device language and change automatically. Currently, we support English, French, German, Spanish, Chinese, Portuguese, Korean and Japanese and more on the way.
Q: Can I play local music?
A: Yes. You can play music from “MY MUSIC” on the application from local storage devices such as mobile device storage, USB thumb drives, portable hard disk and NAS.
Q: Can I stream music from my Windows PC?
A: The Windows application is not available at the moment, but on the Windows PC, users can use iTunes, Foobar2000, please download the guides how to play on Foobar2000.
Q: How to play in Bluetooth mode?
A: To play via Bluetooth, you have to switch to Bluetooth mode on the application or remote controller. For details, please refer to the user manual.
Q:If I hear "WiFi is starting," this means I'm connected?
A: No, you must hear "WiFi connection successful" to be considered a good connection.
Q: How can I restore the WiFi module to factory Settings?
A: You can press the WPS button in the WiFi module to restore the factory Settings.
How to setup at first time?
You can refer to https://www.arylic.com/blogs/news/how-to-setup-wifi-connection-with-arylic-products
Software
Q: Why can’t I see SSID after connection?
A: The SSID will hide for security. To fix problems, you may press the WPS button to restore factory setting, the SSID will reappear.
Q: How many zones can you group in one system?
A: 12 rooms is the maximum, while 8 zones are recommended.
Q: Does the software support Air play2 ?
A: No, only airplay is supported
Q: Why can’t I find the SSID and the LED blinks?
A: Please open the enclosure to check if the WiFi module is loose, if so, it will not start WiFi system.
Q: Can it play high resolution music?
A: Yes. Our devices can play APE and FLAC within the normal bit rate range. They also support decoding 24bit/192kHz music files.
Q: Do your devices support AirPlay and third-party apps?
A: Yes. Our products support AirPlay and third-party apps that support DLNA or UPnP protocols.
Q: What distance can your WiFi audio system cover?
A: Once the system is connected to your WiFi router, you can stream your music where WiFi covers, Ethernet RJ45 is another option.
Can I customize the name of each unit?
Yes, you can customize in our 4stream app
When will the Alexa and Amazon music integration will be lauched?
We are waiting for the Amazon access.As it is available, we will updated by online at first time. The progress may need sometime, thank for your patience.
Hardware
Q: What online music services do you support?
A: Spotify, Tidal, iHeartRadio, TuneIn, Napster etc. more on the way
Q: What ESS DAC it uses? On the specification page it only says 24bit/192kHz. Is this the same for all digital inputs or USB / DLNA input can support higher bitrate?
A: Yes. This
is the same for all digital inputs or USB / DLNA input can support higher
bitrate
Q: Does USB input function only as a DAC or does it support media files to be played from external storage?
A: For external
storage media playback.
Payments
Q:What Payment method do you support?
We accept PayPal, Stripe, Visa, Master Card, American express.
For the details, you can refer to:
Tax
Q:Can you help me to declare the lower price to forbid high tax?
Yes, we will write lower price automatically. If you need special price with the invoice, please contact info@arylic.com